This is from a business management professor, Jerry Newman, who spent 14 months working in fast food restaurants to see how they work and get real-world business experience. In his book, "My Secret Life on the McJob," he advocates the four Rs for business:
Reality: Lay out the job in advance and tell the truth. Turnover is lower when you set expectations.
Relationship: The "social glue" is important: When people become friends with their co-workers, they enjoy coming to work.
Reliability: Are managers consistent? When managers handle things the same way, workers can soon learn to handle it that way themselves.
Recognition: "It is amazing how few use that as a tool," he says. Find out what each person's main, "load-bearing beam" is, what makes them who they are and reward it.