In writing the article on HealthVault, I tried to log in. Won't let me.
I tried "Forgot Password" and it tells me the e-mail address I am using is not a valid login. So I try to register anew using that login. It tells me that it's already in use.
Click for help and I get a non-helpful FAQ that resizes the browser window to a tall, 1-inch wide window. Huh?
Anyway. It doesn't recognize my login except when I try to use it to register and then it recognizes that it's taken (yes, I know!!). Stuck. How much you want to bet their customer support doesn't respond?
Postscript. I went back to request support. There is a Feedback link. Guess what it gave me:
P.P.S. Microsoft, to their credit, responded to my tech support request within the promised 24 hours. They suggested going to the Windows Live ID site and managing the login there, where I was able to reset the password. But that password is not strong enough for HealthVault and a stronger form (which I use on financial sites) also was not strong enough. In fact, a random strings of letters and numbers, like frt67h8j98I is not strong enough!
I clicked their tips for making a strong password and it goes to a Help page (after resizing the browser window to that ridiculously narrow window again) that did not talk about making a strong password.