OK, my new pet peeve: Customer support organizations that reply without reading the question. Today's is Long's Drugs. I asked:
Nature of Comment: Longs Web Site
Comment: My eFills prescription list has several old prescriptions that are irrelevant (e.g. an old antibiotic prescribed for a single illness years ago). How can I remove them?
Comment: My eFills prescription list has several old prescriptions that are irrelevant (e.g. an old antibiotic prescribed for a single illness years ago). How can I remove them?
The answer:
Please feel free to contact your local Longs pharmacy directly so they may further assist you regarding your prescription concerns. If you have any other questions, concerns, or need a pharmacy number please feel free to contact us directly at 1-800-To-Longs (800-865-6647).Hope you have a nice day.
Last week, it was PayPal. Three exchanges so far, and little evidence they are reading the question.
Grumble.
Just. Read. The. Question. Please.
It's the way of the world now, sadly. It takes three times as long to get a problem taken care of because it takes forever to either get through voicemail hell or to reach an actual human being. Ahhh, who says technology is always an improvement??
Posted by: Carolyn Jung | November 26, 2008 at 06:06 PM
I've gotten non-responsive replies like that from various sources. It makes me wonder whether the people hired to reply to customers' emails are just cutting-and-pasting any old response to quickly move the question out of their inbox, knowing that if you have a follow-up email it'll likely end up with someone else.
Posted by: lulu | December 07, 2008 at 03:28 PM